Confirm your email

When you create a preset AI account with an email and password, we send one email to confirm the address. It has two ways to confirm. Use whichever is easier.

Copy link to sectionClick the link

Open the email and select Confirm email. You're signed in and taken to where you were going. If you were accepting an invite, that's the invite.

Copy link to sectionOr enter the code

The same email has an 8-digit code. After you sign up, the Check your email screen asks for it:

1. Copy the code from the email. Spaces or dashes are fine; we ignore them.
2. Paste it into Confirmation code and select Confirm email.

The code is useful when the email is on a different device from the one you're signing up on, such as your phone.

Copy link to sectionIf the code doesn't work

"That code didn't match, or it has expired" means one of three things:

• A typo. Check the digits against the email.
• An older email. Each new code replaces the last one, so use the code from the most recent email.
• The code expired. Select send a new code. You can ask for another one a minute later.

Copy link to sectionWrong address?

Select Start over to sign up again with a different email. If you're accepting an invite, Start over takes you back to the invite instead. The invite is tied to the address it was sent to, so the account has to use that one.

Copy link to sectionDidn't get the email?

Check your spam folder first. If it isn't there, select send a new code on the Check your email screen. The new email has a fresh link and code.